Customer Support

Tachyon offers the industry's most comprehensive customer service and support.

Your Tachyon solution is much more than just hardware and software. We manage your total solution for peak performance - from customized solution development, to technical help for IP applications. to on-going monitoring and maintenance. Support for a complete solution is what sets Tachyon apart - and it's why some of the world's largest companies, government agencies and every branch of the military depend on us for their network needs.

Technical Support Line

Comprehensive Customer Service

Network monitoring and maintenance, including 24/7 customer support, come standard with all Tachyon solutions. We proactively manage your network for peak performance. If your network access goes down, we will be working on a solution before you can pick up the phone.

Technical Support - Responsive, Knowledgeable Customer Service 24 x 7

Connect with an experienced technician on your first call. Tachyon gives you real-time access to system engineers for performance optimization and troubleshooting. We do not outsource our call centers. Support professionals are located at our Network Operations Center (NOC) and have access to all of the necessary tools and resources. If on-site repairs are needed, we manage everything. We can even schedule a service technician to be on site the next day or arrange overnight delivery of spares.

Network Support - Continuous Monitoring and Management

Tachyon uses state-of-the-art monitoring capabilities at our NOC to proactively track a wide-ranging array of network activity, settings and conditions in real time. Our comprehensive management tools enable us to monitor the status of your network and perform network upgrades, 24x7. We make sure all service levels are met and guarantee 99.9% network availability.

Application Support

We deliver expert technical assistance for the integration of any IP application. Our team includes experienced RF and network engineers who are fully industry certified. No problem is too complex. No application is too obscure. Our in-house application lab allows us to re-create your network environment to analyze, troubleshoot and test performance issues and deliver timely resolutions.

Network Management System and Reporting Tools

Tachyon also provides access to an Internet-based portal that allows you to monitor your network directly. We make all network information transparent so that you can view, graph or export data on current service levels and much more. Our customer support extranet delivers current and historical health and monitoring statistics as well as traffic usage for up to one year, down to the byte. In addition, you have direct access to dozens of articles, technical documents and FAQs in a searchable knowledgebase. This unique level of customer visibility allows you to manage your network remotely and minimizes the need for on-site diagnostic work.