The Network Operations Center is the Heart of a Managed Network
After Tachyon installs your network, we use state-of-the-art monitoring capabilities at our Network Operations Center (NOC) to proactively manage a wide range of network activity, settings and conditions in real time. Our comprehensive management tools enable us to monitor the status of your network, perform network upgrades and conduct other necessary operations on a 24x7 basis.
Our customer support extranet delivers current and historical health and monitoring statistics as well as traffic usage for up to one year, down to the byte. Tachyon also provides access to an Internet-based portal that allows you to monitor your network directly. We make all network information transparent so that you can view, graph or export data on current service levels and much more. In addition, you have direct access to dozens of articles, technical documents and FAQs in a searchable knowledgebase. This unique level of customer visibility allows you to manage your network remotely and minimizes the need for on-site diagnostic work.